Why Families Choose Home Hands Over National Chains

1. Founder-Led. Local. Personal.

Unlike large national franchises that can feel corporate or distant, Home Hands is rooted right here in Rochester and the Finger Lakes — and is locally owned, not a franchise. That means faster decisions, flexible care, and genuine accountability you won’t get from a large, multi-state brand.

Our Founder & Care Director, Connor Boyd, was born and raised in Fairport and takes a uniquely hands-on approach. He meets with every family, understands their needs firsthand, and personally oversees caregiver matching, quality checks, and ongoing support.

Families trust Home Hands because their loved one will never be “just a case.” They get real, local leadership and a team that stays connected long after care begins.

What this means for you:

  • Local ownership with faster solutions and easier communication

  • Direct access to a founder who truly knows the Rochester community

  • Personalized guidance from someone who supports every family themselves

2. Consistency Families Can Count On

Caregiver turnover is the hidden pain point in home care. Most agencies experience 40%–60% turnover each year, leading to constant new faces, disrupted routines, and unnecessary stress for seniors.

Home Hands takes a different approach.

By offering above-industry wages, meaningful training, stronger benefits, and a culture centered on caregiver wellbeing, we attract and retain experienced care partners who genuinely want to stay long-term.

The result is care that feels stable, familiar, and reassuring — the way it should.

Which means:

  • Familiar faces who build real relationships with your loved one

  • Higher trust and stronger bonds between families and caregivers

  • Reliability you can count on, week after week

3. Tailored Care, Never Cookie-Cutter

No two seniors are alike — and neither should their care plans be.

Whether your loved one needs a few hours a week for errands and meals, or consistent daily support for mobility and companionship, we design every schedule around their unique routines, abilities, and preferences.

This personalized approach ensures the right fit between client and caregiver, leading to better comfort, stronger relationships, and more consistent care.

Which means:

  • Care plans built around your loved one’s lifestyle and routines

  • Flexible schedules that adapt as needs change

  • Thoughtful caregiver matches based on personality, skills, and preferences

4. Clear, Dependable Communication for Your Peace of Mind

Families deserve to feel informed — not left guessing.

At Home Hands, communication is a core part of our service. You’ll always know:

  • Who’s arriving and when

  • How each visit went

  • Changes in mood, routine, or safety

  • Recommendations or observations from caregivers

We provide proactive updates, so you never feel disconnected from your loved one’s daily wellbeing.

This transparency gives families something priceless:
confidence and peace of mind.

5. Founder Oversight — Every Step of the Way

At Home Hands, your family never gets lost in a system.
Connor provides ongoing oversight, regularly checking in, reviewing care notes, and ensuring the right adjustments are made at the right time.

This level of leadership involvement is incredibly rare — and it’s one of the biggest reasons families choose Home Hands over franchise agencies.

You’ll always know someone who truly cares is paying close attention.

Ready to Experience a Higher Standard of Care?

Every family deserves care that is warm, consistent, personalized, and trustworthy.
That’s the Home Hands difference.