This is core to what we do, and it is work our own team performs directly. We move at the senior's preferred pace: a furniture plan for the new residence, side-by-side sorting sessions, packing and move-day management, then full unpacking and resettling so the new home is comfortable on day one. We coordinate closely with the senior living community throughout. When there is a home to sell, we move directly into preparing it for market.

Yes, and it is a growing part of our work. We manage moves from independent living into assisted living or memory care, between apartments in the same community, and from one community to another.

These are run entirely by our own team: space planning for the new apartment, packing, furniture disassembly and placement, unpacking, and settling in. Most are completed in a single day, so the resident sleeps in their own made bed that night.

We coordinate directly with community staff on elevator reservations, loading access, and move-in windows. There is no home sale involved, so these are quoted as a standalone flat rate after a free walkthrough.

Preserving sentimental and valuable items is one of our top priorities. Sorting is built into your custom roadmap — working side-by-side with you or your designated family representative, so every keep-or-part-with decision stays in your hands. Kept items are securely packed and routed to your new residence, family members' homes, or storage before any clear-out or real estate prep begins. Anything of apparent value or family significance discovered along the way is flagged, photographed, and set aside for your decision.

No — we match you with the right partner instead. We're the ones advising you on what to keep, what to let go, and what the house needs, so we stay out of valuing and selling your belongings. That keeps our advice clean and gets you a specialist whose entire business is getting the most for your contents.

We assess what you have and recommend the best fit: a traditional in-home estate sale, an online auction, or an outright buyout, depending on the contents, the condition of the home, and your timeline. We manage the coordination from there, and the proceeds go directly to you.

A significant number of the families we serve live out of town or are managing demanding schedules, and we are built to run an entire transition remotely. Whether you are an out-of-state executor navigating probate or an adult child managing a parent's relocation from across the country, we serve as your trusted eyes and ears on the ground so you never have to waste time and money flying back and forth.

You'll have a single point of contact in Connor Boyd throughout. Approvals, vendor selections, and signatures are handled remotely — by email, text, video walkthrough, or electronic signature — and we keep you current with regular video walk-throughs, detailed photo documentation, and clear updates as each phase completes. Wherever you are, you'll always know exactly where things stand.

Yes, and for many families it's the reason the whole model works. Co-founder Connor Boyd is a licensed real estate salesperson with Elysian Homes by Mark Siwiec & Associates, so the person who managed the move, coordinated the estate sale, the clear-out, the cleaning, and the prep is the same person who lists and sells the home.

Connor has run this exact transition more than 30 times. You explain your situation once. From there, he carries the timeline — what happens in what order, who needs access when, what has to be finished before the home can go on the market. Nothing gets handed to an agent seeing the house for the first time, and you are never the one relaying information between vendors.

One relationship and one accountable party, from the first walkthrough to the closing table.

It depends on the work, and the difference matters. Senior downsizing and move management is performed in-house by our own team — downsizing and move managers on our payroll, accountable to us and covered by our insurance, not subcontractors booked for the day. On select projects we handle the clear-out and cleaning ourselves as well. That work is quoted as a flat-rate estimate, confirmed after a free walkthrough.

For everything else — estate sales, specialty haul-away, repairs, staging, and larger clear-outs — we identify, vet, and coordinate trusted local specialists. Every vendor quote is passed directly through to you at cost, with no markup.

Employed by us. Our downsizing and move managers are on our payroll, not contractors hired per job. That matters for three reasons: accountability runs directly to us rather than to a third party, the work is covered by our own general liability and workers' compensation, and the people in your parent's home are people we hired and trained rather than people we merely referred.

It's also why downsizing is priced separately from coordination. Coordination is our management time, which the real estate commission can absorb. A move is our own labor and payroll, so it carries its own flat-rate estimate whether or not we're handling the sale.

Simply and transparently, depending on what you need:

1. Downsizing & Move Management. Because the move is performed by our own team rather than a vendor, it's priced on its own — a flat-rate estimate confirmed after a free walkthrough, with half due at signing and the balance once the move is complete and you've walked the new home with us. Available entirely standalone, or as the first step of the path below.
2. The Whole Transition, With the Home Sale. If you list and sell the home with Connor Boyd through Elysian Homes by Mark Siwiec & Associates, our project coordination is included and funded through the standard real estate commission at closing. There are no out-of-pocket project management fees.
3. Coordination Without the Home Sale. If you're keeping the home or working with another agent, we provide a custom flat fee based on the project's scope — half at signing, half on completion.

Take the whole thing or one piece of it. Families use us for as much or as little as they need.

There is no catch — it's a smarter structure. When you engage Home Hands for estate or senior transition coordination — with Connor Boyd acting as your Director of Estate & Senior Transitions — and choose to list the property with Connor through Elysian Homes by Mark Siwiec & Associates, the standard real estate commission you would pay any agent at closing completely absorbs the Home Hands project management fee.

You are not paying a single dollar for management time that you wouldn't already be paying a traditional agent. The difference is that a traditional agent only steps in after the hard work is done. By listing with Connor, the real estate professional you are already paying is the exact same person who secures the vendor quotes, directs the coordination, and oversees the property prep through Home Hands. It is the exact same standard commission, but you get a fully managed estate or senior transition built-in. One dedicated relationship instead of five.

Coordination is management time, so the commission can cover it. A downsizing move is our own payroll, so it's quoted separately — that one is not absorbed by the commission, and we say so upfront rather than at the invoice.

No. While most of our clients choose to have us handle the sale for its all-inclusive value, you can hire Home Hands for flat-fee coordination alongside your own agent, or strictly for a downsizing or community move on its own. Every path is priced transparently before any work begins.

You will never be trapped. If circumstances change after coordination has begun — such as deciding to retain the home within the family — a flat coordination fee applies instead of the commission. That fee is disclosed in writing in your agreement on day one, before any work starts, so there is never a surprise number.

Through our partnership with Elysian Homes by Mark Siwiec & Associates, we bring premium marketing power, hyper-local pricing strategy, and world-class asset presentation to your listing. Our commitment to your family doesn't expire — we stand by you and continue driving the listing strategy until the property successfully closes. And if the sale doesn't happen for any reason, the flat coordination fee disclosed in your agreement applies — the same number you saw on day one, with no surprises.

Yes. Home Hands maintains commercial general liability insurance covering the transition, downsizing, and moving work our team performs on-site.

Our hands-on team members are on our payroll and covered under our workers' compensation policy — so an on-the-job injury to our staff is covered by our insurance rather than the homeowner's or the estate's. Certificates of insurance are readily available upon request.

Connor Boyd holds an active New York real estate salesperson license, held with Elysian Homes by Mark Siwiec & Associates. And every third-party trade partner in our vetted network — from heavy haulers to cleaners and contractors — is required to maintain active licensing, bonding, and independent insurance coverage before stepping foot on the property.

Home Hands is an independent, locally owned company founded and operated by brothers Connor Boyd and Nick Boyd.

We're not a franchise. There's no corporate playbook and no royalty coming off the top, so we set the pace a move actually needs, work with local specialists rather than mandated national vendors, and typically price better than a franchise can.

We're also not sending a crew somewhere on our behalf. The owners are involved in every job, and our name is on the company — so the standard of the work is personal in a way it can't be when the person in your parent's apartment is a few levels removed from whoever owns the business.

Home Hands is an independent estate and senior transition management company.

To provide our clients with seamless, high-end real estate representation, co-founder Connor Boyd is a licensed real estate salesperson with Elysian Homes by Mark Siwiec & Associates. That affiliation is what lets us bridge on-site physical preparation directly into professional property marketing and sale through a single point of contact.

While we frequently collaborate with trusted local probate, elder law, and estate planning attorneys to keep timelines aligned, Home Hands does not provide legal advice or legal counsel.

We are lifelong residents of Fairport, New York, and we proudly serve families, seniors, and estates throughout Monroe, Ontario, and Wayne counties — including the Greater Rochester area and the Finger Lakes region.

A complimentary, no-pressure consultation designed to give your family clarity and direction:

• On-site meeting. Connor meets with you at the property, the apartment, or the community — or conducts a comprehensive, photo-documented walkthrough on your behalf if you live out of town — to understand your goals, concerns, and timeline.
• Assessment. We evaluate the scope: personal property, downsizing needs, the layout of the new residence, which estate sale or liquidation partners would suit the contents, and any recommended market prep or repairs.
• Custom action roadmap. Following the walkthrough, you receive a clear, step-by-step roadmap outlining our recommended plan, vendor options, and transparent pricing — with no obligation to move forward until you are ready.

We adapt entirely to your family's timeline and urgency:

• For time-sensitive situations. We can typically conduct a complimentary consultation within 24 to 48 hours, provide a custom action roadmap immediately after, and mobilize our team and vetted trade partners as soon as you approve the plan.
• For planned transitions. If your timeline is weeks or months out, we establish a structured, unhurried schedule that allows seniors and family members to sort, plan, and transition comfortably at their own pace.

No. Our agreements are milestone- and scope-based, never restrictive long-term traps. We structure every engagement with complete transparency:

• Defined scope. Your agreement clearly details the specific project roadmap, flat-rate pricing, and services you have chosen — with no vague recurring commitments.
• Built-in flexibility. You retain a simple, straightforward exit strategy, including a standard three-business-day right to cancel after signing.
• Earned partnership. We believe in earning your family's confidence through consistent communication, daily execution, and high-standard care — not fine-print lock-ins.

Yes. We work with elder law and estate planning attorneys, senior living sales and executive directors, placement advisors, geriatric care managers, financial and fiduciary advisors, social workers, and more across Greater Rochester.

When you refer a resident or client, your reputation is attached to the outcome. We work as an extension of your care: a single point of contact, updates you do not have to chase, and a team that shows up when it said it would.

We handle move-ins and move-outs, and most referrals are one of three things. A prospective resident moving from their home into your community, where the house has to be emptied and sold before they can commit. A current resident moving within the community, into assisted living or memory care, or out to another community. Or a family that needs the home sold after the move is complete.

We handle all three end to end. On a community move, we stay in direct contact with you or your move-in coordinator throughout, so you always know where things stand without having to chase anyone. In every case, you make one introduction and we take it from there.

If you are a professional interested in learning more about our transition model or establishing a referral relationship, please reach out to Connor directly:

• Email: connorboyd@homehandsrochester.com
• Phone: (585) 484-0454