Frequently Asked Questions (FAQ)
Frequently Asked Questions
Common questions from families and seniors navigating a property transition or estate resolution — answered with the same transparency we bring to every engagement.
Services
Who does the actual work — moving, liquidation, clear-outs, repairs, and cleaning?
We are your executive project managers and fiduciaries. Instead of using a rigid, in-house labor crew with hidden markups, we identify, vet, and coordinate trusted, top-tier local specialists — including movers, estate sale liquidators, clear-out crews, cleaners, and trade contractors. Every single vendor quote is passed directly through to you at cost with absolutely zero markups, ensuring you get premium work at competitive local rates.
Do you handle estate sales and auctions yourselves?
No, and we do this intentionally to protect your best interests. To maintain a strict fiduciary standard, we remain asset-light and independent. Running an in-house liquidation wing creates an inherent conflict of interest. Instead, we analyze your assets and match you with the absolute best independent estate sale companies or digital auction platforms in the Rochester area, managing the entire setup on your behalf.
What happens to belongings the family wants to keep?
Preserving sentimental and valuable items is our top priority. Sorting and inventory management are seamlessly built into your custom roadmap. We coordinate specialized sorters or moving teams to securely pack and transport kept items to your new residence, family members' homes, or a climate-controlled storage facility before any clear-out or real estate prep begins.
What if a surviving spouse is still living in the home and needs to transition to senior living?
This is a core pillar of our concierge care. We handle these situations with immense patience and care, moving entirely at the senior’s preferred pace. We coordinate closely with senior living advisors, gently assist with the emotional downsizing and sorting process, manage the physical relocation to their new community, and then seamlessly transition to prepping the residential property for market.
The Engagement Model
How does payment work?
We offer two transparent tracks tailored completely to your transition goals:
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The Listing Track: If you choose to list and sell the home with Connor Boyd through Elysian Homes by Mark Siwiec & Associates, our executive project coordination services are completely included and funded through the standard real estate commission at closing. There are zero out-of-pocket project management fees.
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The Standalone Track: If the family is keeping the home, relocating out of the area, or working with an outside real estate firm, we provide a transparent, custom flat fee based purely on the project’s scope—with 50% due at signing and 50% due upon completion.
Why is coordination free? What's the catch?
There is no catch — it's a smarter structure. When you engage Home Hands for estate coordination — with Connor Boyd acting as your Director of Estate Transitions — and choose to list the property with Connor through Elysian Homes by Mark Siwiec & Associates, the standard real estate commission you would pay any agent at closing completely absorbs the Home Hands Project Management fee.
You are not paying a single dollar for management time that you wouldn't already be paying a traditional agent. The difference is that a traditional agent only steps in after the hard work is done. By listing with Connor, the real estate professional you are already paying is the exact same person who secures the vendor quotes, directs the project management, and oversees the property prep through Home Hands. It is the exact same standard commission, but you get a fully managed estate transition built-in. One dedicated relationship instead of five.
Do I have to list the home with you?
No. While the vast majority of our clients choose the Listing Track for its immense all-inclusive value, our Standalone Track allows you to hire Home Hands strictly for our operational logistics, vendor management, and physical property clear-out oversight.
What if I change my mind and don't list with you after coordination has started?
If you launch your project on the Listing Track but later experience a change in circumstances—such as deciding to retain the home within the family—the project simply transitions to our Standalone Track. You will never be trapped; you will simply be billed our transparent, pre-disclosed flat fee for the project management hours delivered up to that point.
What if the home doesn't sell?
Through our partnership with Elysian Homes by Mark Siwiec & Associates, we bring premium corporate marketing power, hyper-local pricing strategy, and world-class asset presentation to your listing. Our commitment to your family doesn’t expire—we stand by you and continue driving the listing strategy until the property successfully closes.
For Out-of-Town Families & Representatives
Do I have to be in Rochester to work with you?
Not at all. We specialize in seamless, long-distance project coordination. Whether you are an out-of-state executor navigating probate or an adult child managing a parent's relocation from across the country, we serve as your trusted, executive eyes and ears on the ground locally so you never have to waste time and money flying back and forth.
How will I know what's happening with the property if I'm not local?
Radical transparency is our operational standard. We provide highly structured updates throughout the project. You will receive real-time status updates keeping you fully informed and in complete control regardless of your timezone.
About Us
Where are you based?
Who owns the agency?
Are you a franchise?
Are you a real estate agency or a law firm?
Do you have insurance?
Getting Started
How quickly can you start?
We adapt entirely to your timeline. For urgent situations, we can typically conduct a complimentary consultation within 24 to 48 hours, deliver your custom roadmap immediately after, and begin activating our vetted vendor network the moment you approve the plan.
What does the first conversation look like?
It is a complimentary, zero-pressure consultation. Connor will meet with you at the property to listen to your specific goals, evaluate the home, and outline a tailored roadmap built entirely around your timeline, budget, and unique needs.
Do I have to sign a long-term contract?
No. Our engagement agreements are designed with absolute transparency. They clearly define the exact scope of your chosen track with a simple, hassle-free exit strategy. We believe in earning your trust through daily execution and open communication, not rigid, long-term contractual traps.
About Home Hands
Home Hands is Rochester's premier property and estate transition agency. We provide families, seniors, and professionals with a single point of contact to manage the complex logistics of a property transition. Through executive-level oversight and a vetted professional network, we ensure every property is prepared, protected, and positioned for maximum return.
Your Single Trusted Point of Contact.
Our Service Areas
We provide comprehensive transition solutions to families, seniors, estate representatives, and legal professionals across the Greater Rochester and Finger Lakes regions.
Greater Rochester Area:
Brighton, Brockport, Chili, East Rochester, Fairport, Farmington, Gates, Greece, Hamlin, Henrietta, Hilton, Honeoye Falls, Irondequoit, Macedon, Mendon, Ontario, Palmyra, Penfield, Perinton, Pittsford, Rochester (City), Rush, Scottsville, Spencerport, Victor, Walworth, Webster, West Henrietta, etc.
Finger Lakes Region:
Canandaigua, Cheshire, Bristol, Gorham, Naples, South Bristol, and surrounding communities.
