This is a core pillar of our care — and it's work our own team performs directly. We move entirely at the senior's preferred pace: a furniture plan for the new residence, gentle side-by-side sorting sessions, packing oversight and move-day management, then full unpacking and resettling so the new home is comfortable on day one. We coordinate closely with the senior living community throughout, and then seamlessly transition to preparing the residential property for market.

Preserving sentimental and valuable items is one of our top priorities. Sorting is built into your custom roadmap — working side-by-side with you or your designated family representative, so every keep-or-part-with decision stays in your hands. Kept items are securely packed and routed to your new residence, family members' homes, or storage before any clear-out or real estate prep begins. Anything of apparent value or family significance discovered along the way is flagged, photographed, and set aside for your decision.

No, and we draw that line intentionally. Estate sales involve valuing and selling your family's assets — and the party running the sale should never be the same party advising you on it. Our agreements explicitly bar us from taking custody of, valuing, or appraising your belongings. Instead, we analyze your personal property and match you with the best independent estate sale, online auction, or buyout companies in the Rochester area, managing the entire coordination on your behalf.

A significant number of the families we serve live out of town or are managing demanding schedules, and we are built to run an entire transition remotely. Whether you are an out-of-state executor navigating probate or an adult child managing a parent's relocation from across the country, we serve as your trusted eyes and ears on the ground so you never have to waste time and money flying back and forth.

You'll have a single point of contact in Connor Boyd throughout. Approvals, vendor selections, and signatures are handled remotely — by email, text, video walkthrough, or electronic signature — and we keep you current with regular video walk-throughs, detailed photo documentation, and clear updates as each phase completes. Wherever you are, you'll always know exactly where things stand.

It depends on the work, and the difference matters. Senior downsizing and move management is performed in-house by our own W-2 employee — a dedicated senior downsizing and move manager on our payroll, accountable to us and covered by our insurance, not a subcontractor booked for the day. It's quoted as a flat-rate estimate, confirmed after a free walkthrough.

For everything else — movers, estate sales, clear-outs, deep cleaning, repairs, staging, and more — we identify, vet, and coordinate trusted, top-tier local specialists. Every vendor quote is passed directly through to you at cost with absolutely zero markups, ensuring you get premium work at competitive local rates.

Employed by us. Our senior downsizing and move manager is W-2 on our payroll, not a contractor hired per job. That matters for three reasons: accountability runs directly to us rather than to a third party, the work is covered by our own general liability and workers' compensation, and the person in your parent's home is someone we hired and trained rather than someone we merely referred.

It's also why downsizing is priced separately from coordination. Coordination is our management time, which the real estate commission can absorb. A move is our own labor and payroll, so it carries its own flat-rate estimate whether or not we're handling the sale.

Yes — and for many families it's the reason the whole model works. Co-founder Connor Boyd is a licensed real estate salesperson with Elysian Homes by Mark Siwiec & Associates, so the person who built your roadmap, coordinated the clear-out, and prepared the home is the same person who lists and sells it.

Nothing gets handed off to an agent who wasn't there for any of it, and no one has to be brought up to speed on a house they're seeing for the first time. You get one relationship and one accountable party from the initial consultation to the closing table. See How does payment work? below for how this path is billed — in short, coordination is absorbed by the standard commission, and vendor invoices always pass through at cost.

Simply and transparently, in one of three ways depending on what you need:

1. The Whole Transition — With the Sale: If you choose to list and sell the home with Connor Boyd through Elysian Homes by Mark Siwiec & Associates, our project coordination is completely included and funded through the standard real estate commission at closing. There are zero out-of-pocket project management fees.
2. The Whole Transition — Without the Sale: If the family is keeping the home or working with an outside real estate firm, we provide a transparent, custom flat fee based purely on the project's scope — with 50% due at signing and 50% due upon completion.
3. Senior Downsizing & Move Management: Because the move is performed by our own employee rather than a vendor, it is always priced on its own — a flat-rate estimate confirmed after a free walkthrough, with half due at signing and the balance once the move is complete and you've walked the new home with us. Available entirely standalone, or alongside either path above.

There is no catch — it's a smarter structure. When you engage Home Hands for estate or senior transition coordination — with Connor Boyd acting as your Director of Estate & Senior Transitions — and choose to list the property with Connor through Elysian Homes by Mark Siwiec & Associates, the standard real estate commission you would pay any agent at closing completely absorbs the Home Hands project management fee.

You are not paying a single dollar for management time that you wouldn't already be paying a traditional agent. The difference is that a traditional agent only steps in after the hard work is done. By listing with Connor, the real estate professional you are already paying is the exact same person who secures the vendor quotes, directs the coordination, and oversees the property prep through Home Hands. It is the exact same standard commission, but you get a fully managed estate or senior transition built-in. One dedicated relationship instead of five.

Coordination is management time, so the commission can cover it. A downsizing move is our own payroll, so it's quoted separately — that one is not absorbed by the commission, and we say so upfront rather than at the invoice.

No. While most of our clients choose to have us handle the sale for its all-inclusive value, you can hire Home Hands for flat-fee coordination alongside your own agent, or strictly for a downsizing move on its own. Every path is priced transparently before any work begins.

You will never be trapped. If circumstances change after coordination has begun — such as deciding to retain the home within the family — a flat coordination fee applies instead of the commission. That fee is disclosed in writing in your agreement on day one, before any work starts, so there is never a surprise number.

Through our partnership with Elysian Homes by Mark Siwiec & Associates, we bring premium marketing power, hyper-local pricing strategy, and world-class asset presentation to your listing. Our commitment to your family doesn't expire — we stand by you and continue driving the listing strategy until the property successfully closes. And if the sale doesn't happen for any reason, the flat coordination fee disclosed in your agreement applies — the same number you saw on day one, with no surprises.

We are lifelong residents of Fairport, New York, and we proudly serve families, seniors, and estates throughout Monroe, Ontario, and Wayne counties — including the Greater Rochester area and the Finger Lakes region.

Home Hands is an independent, locally owned company founded and operated by brothers Connor Boyd and Nick Boyd.

We are not a corporate franchise — we built Home Hands right here in the Greater Rochester community. Operating independently allows us to avoid franchise royalties, rigid playbooks, and mandated national vendors. Instead, we tailor every transition directly around your family's needs, keep overhead low, and work with top-tier local specialists — keeping more of the estate's value where it belongs.

Home Hands is an independent estate and senior transition management company.

To provide our clients with seamless, high-end real estate representation, co-founder Connor Boyd is a licensed real estate salesperson with Elysian Homes by Mark Siwiec & Associates. That affiliation is what lets us bridge on-site physical preparation directly into professional property marketing and sale through a single point of contact.

While we frequently collaborate with trusted local probate, elder law, and estate planning attorneys to keep timelines aligned, Home Hands does not provide legal advice or legal counsel.

Yes. Home Hands maintains commercial general liability insurance covering the transition and downsizing work our team performs on-site.

Because our hands-on team members are direct W-2 employees on our payroll, they are also covered under our workers' compensation policy — so an on-the-job injury to our staff is covered by our insurance rather than the homeowner's or the estate's. Certificates of insurance are readily available upon request.

Connor Boyd holds an active New York real estate salesperson license, held with Elysian Homes by Mark Siwiec & Associates. And every third-party trade partner in our vetted network — from heavy haulers and movers to cleaners and contractors — is required to maintain active licensing, bonding, and independent insurance coverage before stepping foot on the property.

It is a complimentary, zero-pressure consultation designed entirely to give your family clarity and direction:

• On-site meeting. Connor meets with you directly at the property — or conducts a comprehensive, photo-documented walkthrough on your behalf if you live out of town — to listen closely to your goals, concerns, and timeline.
• Property assessment. We evaluate the home's unique scope, including personal property, downsizing needs, which estate sale or liquidation partners would suit the contents, and any recommended market prep or repairs.
• Custom action roadmap. Following the walkthrough, you receive a clear, step-by-step roadmap outlining our recommended plan, vendor options, and transparent pricing — with absolutely zero obligation to move forward until you are ready.

We adapt entirely to your family's timeline and urgency:

• For time-sensitive situations. We can typically conduct a complimentary in-home consultation within 24 to 48 hours, provide a custom action roadmap immediately after, and mobilize our team and vetted trade partners as soon as you approve the plan.
• For planned transitions. If your timeline is weeks or months out, we establish a structured, unhurried schedule that allows seniors and family members to sort, plan, and transition comfortably at their own pace.

No. Our agreements are milestone- and scope-based, never restrictive long-term traps. We structure every engagement with complete transparency:

• Defined scope. Your agreement clearly details the specific project roadmap, flat-rate pricing, and services you have chosen — with no vague recurring commitments.
• Built-in flexibility. You retain a simple, straightforward exit strategy, including a standard three-business-day right to cancel after signing.
• Earned partnership. We believe in earning your family's confidence through consistent communication, daily execution, and high-standard care — not fine-print lock-ins.

Yes, absolutely. We work closely with elder law and estate planning attorneys, senior living community directors, placement advisors, care managers, financial and fiduciary advisors, and social workers across Greater Rochester.

We understand that when you refer a client or resident, your professional reputation is on the line. We act as a seamless, reliable extension of your care — providing white-glove communication, transparent updates, and dedicated transition execution so your clients are fully supported.

If you are a professional interested in learning more about our transition coordination model or establishing a trusted referral relationship, please reach out to Connor directly:

• Email: connorboyd@homehandsrochester.com
• Phone: (585) 484-0454