HOME HANDS

IN-HOME SENIOR CARE ASSISTANCE

We Handle the Daily To-Do’s, So Life at Home Feels Easier

At Home Hands, our mission is simple: take daily tasks off your plate — so seniors can enjoy life at home with comfort, safety, and dignity.

From cooking healthy meals and keeping the home tidy to safe transportation, laundry, and companionship, our trusted caregivers make life easier while keeping a caring eye on your loved one’s wellbeing.

Whether your family needs just a few hours of weekly support or consistent daily care, we tailor every plan with compassion, reliability, and consistency — giving seniors independence and families peace of mind.

Explore our services below to see how we make life at home easier, safer, and more enjoyable.

Provided by trained, compassionate caregivers families can trust:

HOUSEKEEPING & LAUNDRY

Keep home fresh, safe, and comfortable.
Our caregivers handle everyday chores so families don’t have to worry about them:

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  • Dusting, sweeping, vacuuming, dishes, laundry, etc.
  • Bed linen changes and closet tidying
  • Kitchen clean-up and house plant care
  • Home safety checks and general errands

TRANSPORTATION & ERRANDS

Safe, reliable rides — so families never worry about transportation.
Whether it’s an appointment or a community event, we help seniors stay active and independent:

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  • Rides to doctor visits, haircuts, and social events
  • Escort to church or local programs
  • Prescription pick-up and post office runs
  • Family gatherings or leisure outings

MEAL PREP & GROCERY HELP

Nutritious meals and shopping made simple.
We make sure your loved one eats well and enjoys healthy routines at home:

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  • Meal planning and preparation
  • Grocery escort or list-based shopping
  • Checking food freshness and dietary habits
  • Kitchen cleanup and hydration encouragement

COMPANIONSHIP & MEANINGFUL ENGAGEMENT

Brighten each day with genuine connection and activities that keep minds active and spirits lifted.

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  • Friendly conversation and emotional support
  • Games, reading, puzzles, and other mentally stimulating hobbies
  • Shared time that prevents loneliness

MOBILITY & SAFETY SUPPORT

Gentle, reliable standby assistance that makes daily routines safer and easier.

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  • Standby safety support during bathing, dressing, or toileting
  • Hygiene reminders and fall-prevention awareness

WELLNESS WALKS & LIGHT EXERCISE ENCOURAGEMENT

Encouragement and guidance to stay active, energized, and confident.

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  • Walks, stretching, and hobbies
  • Gentle movement for mobility and balance
  • Light exercise tailored to comfort level

HOME SAFETY MONITORING & FAMILY UPDATES

Peace of mind, even when you can’t be there.

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  • Notify family of mood or behavior changes
  • Watch for fall risks or home hazards
  • Help with small errands or coordinating needs
  • Reminders for mail, birthdays, or phone calls

RELIEF & RESPITE FOR FAMILY CAREGIVERS

Trusted backup support so family members or caregivers can rest and recharge.

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  • Short-term daily or weekly coverage
  • Weekend or overnight companionship
  • Care coverage during family travel or breaks
  • Emotional peace of mind for loved ones

MEDICATION REMINDERS

Stay on track with important prescriptions.

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  • Gentle reminders for daily medications (not administration)
  • Extra reassurance that nothing gets missed

Schedule your free consultation today, and explore how we can support you or your loved one!

WHAT MAKES HOME HANDS DIFFERENT

1. Founder-Led, Local, and Personal

Unlike national chains that feel corporate and distant, Home Hands is rooted right here in Rochester and the Finger Lakes.

As Founder & Care Director, Connor personally meets with every family, guiding them from the very first conversation through caregiver matching and ongoing support.

With years of experience serving seniors as an Estate Solutions & Senior Relocation Advisor with Caring Transitions of Rochester, Connor understands the challenges families face — and ensures every client receives attentive, hands-on service.

2. Consistency Families Can Count On

Caregiver turnover is the #1 hidden cost in home care — it disrupts families, erodes trust, and creates stress.

At Home Hands, we take a different approach.

By paying caregivers well above industry averages, we attract and retain experienced care partners who stay long-term. That means:

  • Familiar faces your loved one can build a real relationship with.
  • Higher trust, stronger bonds, and more peace of mind.
  • Reliability families can depend on week after week.

3. Tailored Care, Never Cookie-Cutter

No two families are alike — and your care plan shouldn’t be either. Whether you need just a few hours a week for chores and errands, or daily support for meals, mobility, and companionship, we design every schedule around your unique needs and preferences.

This personalized approach ensures the right fit for both client and caregiver, every time:

  • Care plans built around your loved one’s routines.
  • Flexibility to adjust as needs change.
  • A thoughtful match between client and caregiver.

MEET THE LEADERSHIP TEAM

FAQ

ABOUT OUR COMPANY

What is Home Hands?
We’re a private pay, non-medical in-home senior care agency serving older adults across Greater Rochester. Our focus is on premium, compassionate support that helps seniors stay safe, independent, and at ease in the home they love.

Are you a franchise?
No. We’re a locally owned and independently operated agency.

Are you licensed?
A license is not required for non-medical companion care in New York State. We provide non-medical services only. However, we're bonded and insured.

Are your caregivers bonded and insured?
Yes. All of our caregivers are bonded and insured. We also carry general liability and workers’ compensation coverage for added peace of mind.

SERVICES

What services do you provide?
We offer a full range of non-medical companion care services tailored to your loved one’s needs — including help with meals, laundry, cleaning, errands, companionship, safety oversight, and more.

What are your minimum service requirements?
We require a minimum of 4 hours per visit.

What types of assistance can Home Hands caregivers legally provide in New York?
Our caregivers can provide non-medical support such as companionship, meal preparation, housekeeping, transportation, medication reminders, mobility assistance, and wellness monitoring. We do not perform hands-on medical care.

Do you provide medical care?
No. We do not provide medical or home health aide services. Our focus is on non-medical, in-home support that helps seniors thrive safely and comfortably.

CLIENTS

Do you only serve seniors?
While our core mission is to support aging adults, we’re happy to assist individuals of any age who would benefit from help at home.

Do you serve clients in assisted living or senior communities?
Yes — we offer supplemental, non-medical support for residents in independent or assisted living communities, whenever additional help is needed.

Can you help someone with dementia or Alzheimer's?
Absolutely. Our caregivers are trained to provide calm, consistent companionship and gentle cueing to support daily routines, reduce confusion, and bring peace of mind to families.

GETTING STARTED

How do I start services?
Simply reach out to schedule a free, no-pressure in-home consultation. We’ll listen, learn, and create a personalized care plan tailored to your needs.

Is there a contract?
No long-term commitment is required. Our simple service agreement can be canceled at any time with just 72 hours’ notice.

How quickly can care begin?
In most cases, services can start within 48–72 hours of your initial consultation — sometimes even sooner.

CAREGIVERS

How do you hire caregivers?
We carefully select compassionate, reliable caregivers through a rigorous screening process. Every caregiver passes a background check, completes onboarding, and is trained to meet Home Hands’ high standards of care.

Will I have the same caregiver?
Whenever possible, yes. We strive to maintain consistency and build long-term relationships — though occasional rotation may be needed based on availability.

What if I want a different caregiver?
Just let us know. If it’s not the right fit, we’ll make a change — no questions asked.

BILLING & PAYMENT

How much does it cost?
Our rates start at $42/hour, with final pricing based on the level of care and scheduling needs. We’ll provide a detailed quote after your initial consultation.

Do you accept insurance?
We accept select long-term care insurance policies. Please note that standard medical insurance does not cover non-medical in-home care.

How do I pay?
We invoice at the start of every week. Payment is collected automatically via ACH (bank account) autopay for ease and reliability.

ADDITIONAL QUESTIONS

Can you coordinate care with family or medical providers?
Absolutely. We’re happy to collaborate with your loved one’s care team to ensure everyone is aligned and supported.

Do you provide respite care?
Yes. We offer short-term support to give family caregivers time to rest, travel, or recharge with peace of mind.

What areas do you serve?
We currently serve Monroe County and nearby Greater Rochester communities.

Not sure if you’re in our area? Give us a call — we’re happy to help.